An app for customers to follow their order and reach the store

The challenge

After buying, customers had no way to know where their order stood, nor a simple channel to reach the salesperson or ask for maintenance and warranty service. Everything meant calling or visiting the store.

The solution

We built a mobile app to record customers' orders and get closer to them. In the app customers follow their order status, talk to the salesperson, open maintenance and warranty requests, and quickly reach store addresses and contacts.

Results

• Customers follow their order and its status on their phone, without calling the store
• A direct line to the salesperson inside the app
• Maintenance and warranty requests opened right inside the app
• Store addresses and contacts always at hand